At Digital Barcelone, accessible from https://digitalbarcelone.com/, we aim to ensure customer satisfaction with our services and products. This Refund Policy outlines the terms and conditions regarding refunds. By making a purchase on our website, you agree to this policy.
If you have any questions or concerns, please contact us at support@digitalbarcelone.com.
1. Refund Eligibility
Refunds are available under the following conditions:
1.1 Products and Services
- Refunds are only applicable to purchases made directly through https://digitalbarcelone.com/.
- You must request a refund within [insert days, e.g., 14 days] of your purchase.
1.2 Non-Refundable Items
Certain items or services are non-refundable, including:
- Digital products once they have been downloaded or accessed.
- Customized services or projects that have been delivered.
- Any item explicitly marked as “non-refundable” at the time of purchase.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to support@digitalbarcelone.com with the subject line “Refund Request.”
- Include Details: Provide your order number, proof of purchase, and a detailed explanation of why you are requesting a refund.
- Processing Time: We will review your request and respond within [insert time frame, e.g., 5 business days].
3. Refund Approval
Once your refund request is reviewed:
- If approved, the refund will be processed to your original payment method within [insert time frame, e.g., 7–10 business days].
- You will receive an email confirmation once the refund has been issued.
4. Partial Refunds
In some cases, partial refunds may be issued if:
- The product or service has been partially delivered.
- The product is returned in a used or damaged condition (if applicable).
5. Cancellations
5.1 Before Delivery
Orders can be canceled for a full refund if the cancellation request is made before the product or service is delivered.
5.2 After Delivery
Cancellation requests made after delivery are subject to our refund eligibility terms.
6. Late or Missing Refunds
If you haven’t received a refund within the expected time frame:
- Check with your bank or credit card provider, as processing times may vary.
- Contact us at support@digitalbarcelone.com for assistance.
7. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the “Effective Date” updated accordingly.
8. Contact Us
If you have any questions about this Refund Policy, please contact us:
Email: support@digitalbarcelone.com
Website: https://digitalbarcelone.com/